CBI Population Health Management Conference 2015 —Tweet Recap

By | 2016-11-04T16:57:04+00:00 August 13, 2015|Events, Viewpoints|

I recently attended the CBI Population Health Management Conference in Philadelphia, August 11 and 12, 2015. Chaired by Merck's Craig Kemp, the event offered an opportunity for stakeholders from all sides of the population health equation to gather and share observations, challenges, and ideas for the future.

Here's a collection of tweets I posted from the conference.

This is an interesting idea that I discussed with a few folks at the conference. The challenge is getting regulatory teams to allow this kind of incentive.

As the Director of UX here at JUICE, this point is, of course, near and dear to my heart. It seems the EHR market as a whole has a lot of room for user experience improvement. Training could help this but better UI and UX from the get-go would propel the use and usefulness of the system by leaps and bounds. 

A huge issue, interoperability is something that end users, especially patients expect should happen but in reality the task is wrought with challenges. The more conversations about EHR system interoperability and the more we underscore the importance that interoperability has in successful population health initiatives, the closer we will be to achieving interoperability.  

An engaging and fascinating presentation by Dana Gresky. Being able to visualize the relationship between behavioral health and physical health and the implications for population health initiatives will make for great strides moving forward.

This lively discussion closed out the first day of the conference and got us all thinking about the challenges faced by each of the stakeholders in population health management: payers, healthcare providers, health systems, medical/legal/regulatory bodies, patients, and government.

The quote in the lower right corner of the slide is what really caught my attention. If you can't read it it says:

“Poor design and usability of EHRs will most certainly undermine productivity gains and most importantly, negatively impact patient care.”

— Recent Trends M&M rounds — consensus statement

Adam Thompson's presentation stopped us all in our tracks. It did not delve into the data of population health and the complex mechanics of the science behind managing such a momentous undertaking, it spoke to us all in very real world examples, frustrations, observations, and with a passion that moved us in a way everything had come before could not. It brought to life the realities that HCPs, patients, caregivers, social workers, educators, counselors, and office staff face every day when our population health efforts fall short of meeting the needs of the people who are face to face with the diseases, illnesses, and conditions that we all pledge to fight and overcome.

Seeing the photo of Adam's closet full of collateral material that doesn't speak in a language that any of his patients understand really summed up the state of affairs. Hearing his story of spending months creating an excel spreadsheet to aggregate data and insights about their patients that his team could actually use because their EHR has proved useless in such cases, failing to deliver on the promise we all hope for in population health IT tools.

As I said earlier and will continue to shout from the mountaintops, it is all about the human experience. There are technology challenges to be sure but our efforts can't start with the tech. For successful Population Health Management, we have to start with the real world experiences and needs of the people that we want to help.

About the Author:

Alec Pollak
VP, Director of User Experience and Content Marketing

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